Have questions? We have answers. Here are some frequently asked questions.
Q: How do we book with you? What is the booking process?
A: We are ecstatic that you are thinking about booking with us! Our booking process first includes a quote based on your personal event details, from which a contract is signed and a 30% non-refundable deposit is required to hold your event date. From there, we check in regularly leading up to your wedding and may collaborate with other vendors and give advice about day-of timeline or photographic topics when needed.
Q: My venue asked me to provide insurance information from my vendors. Do you have business insurance?
A: We do indeed have business insurance, and are happy to provide this information to your venue manager or point of contact.
Q: Why should I hire a photographer for my City Hall wedding?
A: No matter the circumstances or people in attendance, an event of marriage should always be celebrated! Many couples often elope at City Hall and later lament the lack of professional quality pictures. In booking our City Hall package, you'll receive not only advice as to City Hall procedures, but also a comprehensive but simple gallery of professional images documenting your ceremony.
Q: May I view a full wedding gallery?
A: Of course! Please reach out to us via email and we will provide a password for you to view a full wedding gallery of your choice from our client portal.
Q: What is the turnaround time for photos?
A: The typical turnaround time of our final edited photos depend on the package booked. Often, this is dependent on the season of the wedding; but turnaround time is usually 4-6 weeks. However, the turnaround time can be speeded up with an added fee.
Q: In what situation should I hire two photographers? Can I only hire one?
A: Typically, for all wedding situations, we recommend two photographers. With Cinder & Co., you not only have the benefit of working with photographers that have worked together for years but also added expertise from our unique, individual backgrounds.
Q: Will my wedding be published?
A: In some cases, our work is picked up for publication by magazines or online blogs. If this is the case, we will reach out to you for prior approval.
Can we place an order for prints or an album?
A: Prints and albums can always be ordered with us post-shoot via email request or options in the client portal.
Q: Do you shoot destination weddings?
A: Yes! We understand that every wedding is different, and we would love to travel to yours, no matter how far. Thus far, our work has taken us all over America and even internationally to Asia and other parts of Europe.